Support for Megapos

Last Updated: 2025-03-09

1. Getting Help

Thank you for using Megapos for your business needs. We’re committed to providing you with the support you need to make the most of our application. This page outlines the various ways you can get assistance.

2. Common Issues and Solutions

2.1 Application Won’t Start

• Ensure your device meets the minimum system requirements
• Check if your device has sufficient storage space
• Try restarting your device
• Reinstall the application if necessary

2.2 Sales Issues

• If a sale won’t process, check that all required fields are completed
• Verify that the product is in stock if inventory tracking is enabled
• Ensure the cash register has been properly set up

2.3 Inventory Problems

• If inventory counts seem incorrect, run the inventory reconciliation tool
• Check for any pending or incomplete sales that might affect inventory
• Verify that product receipts have been properly recorded

2.4 Data Management

• Regularly export your data for backup purposes
• If the application seems slow, consider archiving old sales data
• Use the built-in data cleanup tools for optimal performance

3. Self-Help Resources

3.1 In-App Help

The Megapos application includes built-in help documentation. Access this by:

• Tapping the menu icon in the top right corner
• Selecting “Help” from the dropdown menu
• Browsing topics or using the search function

4. Contact Support

If you can’t find a solution through our self-help resources, our support team is ready to assist you.

4.1 Email Support

For non-urgent issues, please email us at: info@impellertech.com

Please include:

• A detailed description of the issue
• Any error messages you’ve received
• Steps to reproduce the problem
• Your device model and operating system

4.2 Priority Support

For urgent issues affecting your business operations, we offer priority support:

• Available Monday to Friday, 9:00 AM to 6:00 PM EST
• Email info@impellertech.com with “URGENT” in the subject line

5. Feature Requests and Feedback

We’re constantly working to improve Megapos based on your feedback. If you have suggestions or feature requests:

• Email info@impellertech.com
• Include “Feature Request” or “Feedback” in the subject line
• Be as specific as possible about your suggestion

6. Updates and Maintenance

6.1 Application Updates

We regularly release updates to improve functionality and fix issues:

• Updates are available through your device’s app store
• Enable automatic updates to ensure you always have the latest version
• Release notes are provided with each update to explain what’s new

6.2 Planned Maintenance

Megapos operates locally on your device and doesn’t require internet connectivity for core functions. However, if you use any optional cloud features, scheduled maintenance will be announced via email at least 48 hours in advance.

7. Data Recovery

Since Megapos stores data locally on your device:

• We recommend regular manual backups through the export function
• If you need to recover data, you can import previously exported files
• For advanced data recovery issues, contact our support team

We’re committed to providing you with the best possible support for Megapos. If you have any questions not addressed here, please don’t hesitate to contact us.